Our patients’ well-being is really important to us. It's at the heart of what we do every day.

Through the pandemic we've worked really hard to adapt our services, so that we can limit the risk to the people in our care, whilst still continuing to offer physical and emotional support.

I am sure you are aware the recent surge of Covid-19 positive cases rising nationally and locally. We have managed to keep Teesside Hospice site ‘Covid free’ throughout the pandemic which has allowed us to remain able to deliver the vitally important care to our patients.  The precautions we put in place has allowed us to remain open for visiting too, albeit within agreed guidelines. As a senior team we review the national guidelines on a regular basis and change as necessary. 

Face masks are still mandatory in this organisation. As we continue to provide care to vulnerable people, the use of face mask's are still mandatory on this site, unless you are medically exempt.

Inpatient Unit

Our Inpatient Unit is continuing to accept referrals and care for local people who need us the most. We are following all up to date guidance and we are monitoring the guidance every day.

We have had to make the difficult decision to change our usual guidance for visitors to our Inpatient Unit. However this decision has been made with our patients, their families and our staff safety in mind at all times.

We allow every patient to have 5 key identified visitors, but only 2 visitors can visit per a day, between 2pm and 6pm. Each visitor must wear PPE. Each visitor must test daily and provide evidence of a negative Covid-19 test at every visit. This is due to the rise in positive cases locally.

We can arrange one-off visits if as patient on end of life care, but this must be discussed with the team prior to the visit. In this case, we will try to be as flexible although we are still facing difficult circumstances and need to follow the current government guidelines.

Covid-19 self-testing packs are available from:  Teesside Hospice inpatient unit, local pharmacy’s, Community Centre’s such as a library, At a test site, or online at https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests.

They provide you with 2 boxes of test kits per person (14 tests)

Staff and volunteers are happy to help visitors with their first tests and reporting of tests.

Please call in advance to arrange your visit by calling our team on 01642 811061. 

When coming to Teesside Hospice, please don't gather at the entrance, or in the car park, and maintain social distancing (at least 2 meters apart) at all times. Please use the entrance near the nurses station to enter the Inpatient Unit. 

If you have had contact with someone who has tested positive for COVID 19 (or has symptoms), or you have any of the below symptoms and feel unwell, please don't enter the building:

  • High temperature
  • Sore throat
  • Cough
  • Breathing difficulties
  • Loss of sense of smell/taste
  • Diarrhoea

All visitors are kindly reminded to use the hand washing facilities before entering the Inpatient Unit.

We will of course, constantly review these changes and keep you updated. 

Wellbeing Centre

Our Wellbeing Centre (previously known as Day Hospice) have put together a new programme of support. The programmes will be delivered by our nurses and trained staff. We have started to re-open face-to-face but we are continuing to do this slowly, whilst offering some of our programmes virtually. We have found the virtual appointments are working well as some of the patients feel more comfortable accessing the Wellbeing Centre programmes from the comfort of their own home. Our team are also carrying out regular telephone support and peer support groups. 

Bereavement Support

Through lockdown, we unfortunately weren't able to be in the same room, but we are happy to announce we have started face-to-face appointments, with cleaning happening between each appointment. We are still continuing with some telephone and remote counselling, and we're looking forward to getting back to normal when safe to do so.

If your bereavement was over six months ago and you are still finding that you are having serious difficulties, we are here to help. Our trained counsellors can help you to understand your feelings, how they are impacting you and develop tools and techniques that will reduce and alleviate their impact.

Find out more

Lymphoedema Clinic

Patients are accessing the clinic as normal, we are providing clinic appointments and Home visits when required. We can also contact patients on the telephone if they are unable to attend clinic or if they require some advice.

Patients receive treatments in clinic following assessment if this is required.

We are following all government guidelines and thank patients for continuing to wear face coverings if able to do so.

Outreach Nurse

We are doing home visits where it's safe to do so. Our Outreach Nurse wears full PPE equipment on all visits and follows the correct guidelines.

We are also carrying out video consultations for reviews and assessments. 

We are as determined as ever to make sure people with a terminal illness still get the care they need.


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