Over the last few months we have worked really hard to adapt our services, so that we can limit the risk to the people in our care, whilst still continuing to offer physical and emotional support.
We wanted to update you on how we've achieved this and how our services are running at the moment.
Our Inpatient Unit is continuing to accept referrals and care for local people who need us the most. We are following all up to date guidance and we are monitoring the guidance every day.
We have had to make the difficult decision to change our usual guidance for visitors to our Inpatient Unit. However this decision has been made with our patients, their families and our staff safety in mind at all times.
We are asking 2 key identified visitors (the same 2 people, on every visit) to visit loved ones for visits lasting 1-2 hours per day, between 2pm and 6pm. If both key identified visitors are from the same household, they may visit together. Each visitor must wear PPE. Visitors will be asked to be tested for Coronavirus, twice weekly.
At the moment, with everything that is going on, unfortunately children will not be able to access the Hospice for safety concerns. However, we can be flexible in special circumstances, which can be discussed with a member of our team in cases of end of life.
Please call in advance to arrange your visit by calling our team on 01642 811061.
When coming to Teesside Hospice, please don't gather at the entrance, or in the car park, and maintain social distancing (at least 2 meters apart) at all times. Please use the entrance near the nurses station to enter the Inpatient Unit.
If you have had contact with someone who has tested positive for COVID 19 (or has symptoms), or you have any of the below symptoms and feel unwell, please don't enter the building:
All visitors are kindly reminded to use the hand washing facilities before entering the Inpatient Unit.
We will of course, constantly review these changes and keep you updated.
Our Wellbeing Centre (previously known as Day Hospice) have put together a programme of support which our nurses are delivering virtually, as well as online sessions such as relaxation, exercise and educational sessions. Our team are also carrying out regular telephone support and peer support groups.
Whilst at the moment, we can't physically be in the same room, we are working with our existing clients to offer support in other ways, through telephone calls and remote counselling. Early 2021 we also lunched a new service to help new clients. This includes the use of an online system that will allow you to refer yourself & gather some general information. If you meet the criteria for support one of our team will contact you to arrange an appointment.
If your bereavement was over six months ago and you are still finding that you are having serious difficulties, we are here to help. Our trained counsellors can help you to understand your feelings, how they are impacting you and develop tools and techniques that will reduce and alleviate their impact.
Where it's safe to do so, and where treatment is the best course of action, we can see people who need our support at our clinic.
However, with the need to clean and sterlise the room thoroughly after each person, we can accomodate less people per day.
We have introduced telephone and video support so that we can continue to support you people in their self management.
We are doing home visits where it's safe to do so. Our Outreach Nurse wears full PPE equipment on all visits and follows the correct guidelines.
We are also carrying out video consultations for reviews and assessments.
We are as determined as ever to make sure people with a terminal illness still get the care they need.
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