Our patients’ well-being is really important to us. It's at the heart of what we do every day.

Through the pandemic we've worked really hard to adapt our services, so that we can limit the risk to the people in our care, whilst still continuing to offer physical and emotional support.

During Coronavirus our focus is on the safety and wellbeing of our patients, staff, volunteers and supporters, whilst continuing to provide vital services to local people who have a terminal illness.

We have introduced changes to our visiting policy, to protect the most vulnerable we are caring for.

Face masks are still mandatory in this organisation. As we continue to provide care to vulnerable people, the use of face mask's are still mandatory on this site, unless you are medically exempt.

Specialist Inpatient Unit

Our Specialist Inpatient Unit is continuing to accept referrals and care for local people who need us the most. 

We understand that this is a difficult time for families who have loved ones staying with us, but these changes have been brought in to protect our patients, volunteers, staff and other visitors.

We have managed to keep Teesside Hospice site ‘Covid free’ throughout the pandemic which has enabled us to continue delivering the vitally important care to our patients. The precautions we put in place have allowed us to remain open for visiting too, albeit within agreed guidelines. In light of the recent surges of Covid-19 positive cases rising nationally and locally we are maintaining our visiting as follows:

Visiting hours are from 2pm until 6pm. Visitors are restricted to patients bedrooms at this time.

Each patient can have 5 nominated visitors (with only 2 of the 5 visitors being able to attend each day). Each visitor must wear full PPE.

Flexible visiting in the case of end of life can be discussed with our team.

Children are able to visit please discuss with nursing team prior to visiting, or call our team on 01642 811061.

When coming to Teesside Hospice, please don't gather at the entrance, or in the car park, and maintain social distancing at all times. Please use the main reception to enter the hospice and access the Inpatient Unit.


Each visitor must test daily prior to visiting and provide evidence of a negative Covid-19 test at every visit. This is due to the rise in positive cases locally.

Covid-19 self-testing packs are available from: Teesside Hospice for visitors to the hospice.

Staff and volunteers are happy to help visitors with their first tests and provide advice on how to upload test results onto the government website.

If you have had contact with someone who has tested positive for COVID 19 (or has symptoms), or you have any of the below symptoms and feel unwell, please don't enter the building:

  • High temperature
  • Sore throat
  • Cough
  • Breathing difficulties
  • Loss of sense of smell/taste
  • Diarrhoea

All visitors are kindly reminded to use the hand gel before entering the hospice and on a mask prior to entering the In-patient Unit.

We will of course, constantly review these changes and keep you updated. Please keep checking this page for the latest information.

Thank you for your understanding.

Wellbeing Centre

Our Wellbeing Centre (previously known as Day Hospice) have put together a new programme of support. The programmes will be delivered by our nurses and trained staff. We have started to re-open face-to-face but we are continuing to do this slowly, whilst offering some of our programmes virtually. We have found the virtual appointments are working well as some of the patients feel more comfortable accessing the Wellbeing Centre programmes from the comfort of their own home. Our team are also carrying out regular telephone support and peer support groups. 

Bereavement Support

Through lockdown, we unfortunately weren't able to be in the same room, but we are happy to announce we have started face-to-face appointments, with cleaning happening between each appointment. We are still continuing with some telephone and remote counselling, and we're looking forward to getting back to normal when safe to do so.

If your bereavement was over six months ago and you are still finding that you are having serious difficulties, we are here to help. Our trained counsellors can help you to understand your feelings, how they are impacting you and develop tools and techniques that will reduce and alleviate their impact.

Find out more

Lymphoedema Clinic

Patients are accessing the clinic as normal, we are providing clinic appointments and Home visits when required. We can also contact patients on the telephone if they are unable to attend clinic or if they require some advice.

Patients receive treatments in clinic following assessment if this is required.

We are following all government guidelines and thank patients for continuing to wear face coverings if able to do so.

Outreach Nurse

We are doing home visits where it's safe to do so. Our Outreach Nurse wears full PPE equipment on all visits and follows the correct guidelines.

We are also carrying out video consultations for reviews and assessments. 

We are as determined as ever to make sure people with a terminal illness still get the care they need.


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