Who can receive care from the hospice?
Our services are available to anyone affected by a life limiting illness who lives in the Teesside region. We provide care and support to you and your family from the moment of diagnosis right through to the end of life. Our care doesn’t stop there, we will take care of your family following bereavement providing them with appropriate help and support.
Do I need a cancer diagnosis to be referred?
No, our care is for available for anyone suffering from a life-limiting illness. This includes conditions such as respiratory disease, heart disease, Parkinson’s, motorneurone disease, multiple sclerosis and end stage dementia - as well as cancer.
How can I be referred?
You can be referred for care by your GP, Consultant, Hospital Staff, Macmillan Nurse, Community Nurse or other Specialist Nurse. If you feel you or someone you know may benefit from our care, please speak to one the health professional you are currently accessing and ask to be referred.
How long will I stay?
Demand for our services is high and we are not a long term care facility. Our Inpatient Unit is open every day of the year and the average length of stay is approximately 2 weeks and is dependent on the needs of the patient. Patients attending our Day Hospice tend to come along for 1 day per week until their individual needs have been met and they move on to another appropriate service.
Who will care for me?
Our specialist care is led by our Consultant in Palliative Medicine supported by doctors, nurses, occupational therapists, dieticians, social workers, physiotherapists, complementary therapists, chaplains and counsellors.
Do you provide the same care as a hospital?
We are very different to a hospital. Our focus is on helping you live the best possible life, by caring for you in a way that’s personal to your needs. As part of this, our specialist doctors and nurses will provide expert care, for example medication to help with pain relief. If you need support that requires specialist equipment, investigation or management, such as intensive care or full resuscitation, we will transfer you to hospital.
Can I make choices about my care?
Yes, we will always discuss care plans and suggested treatments with you (and your relatives if you wish). We are committed to providing high quality care and before any member of staff examines or treats you, they will seek your permission or consent to do so. If at any stage, you’re not able to consent, we’ll do what we think is in your best interests. Anything you’ve said previously about how you wish to be cared for and the views of other people important to you will be taken into account. Please feel free to discuss this with a member of the team.
How do you look after my personal information?
Your privacy and dignity is something we take seriously. Confidential information you provide will not be shared with your family or friends without your consent.There may, however, be times when it’s important for us to share relevant information in order to plan your care, particularly when your family or carers will be involved in this. We’ll discuss your preferences first about sharing information and respect your wishes. As part of your care, we may need to exchange relevant clinical information within the wider Teesside Hospice team or with other professionals involved in your care such as your GP, doctors who work out of hours and hospital staff.
How do I get access to my medical records?
If you are a Teesside Hospice patient and would like access to your medical records, orcopies of hospice correspondence regarding your treatment, please ask a memberof our team.
Do I have to pay for my care?
No, all our care is free of charge
Can I use my mobile phone?
Yes, at anytime. To respect other patients’ privacy, please set your phone to silent andask your visitors to use their mobiles away from patient areas.
Can I smoke?
Smoking isn’t permitted within the hospice building, for the safety and comfort of all patients and staff. There’s a designated outside smoking area and you can smoke in the garden. If you need to smoke but are unable to smoke independently,please ask us for help.
What can I eat and drink?
Whatever you like! We have a daily menu and if there’s not something on there that you fancy, let us know. All meals are freshly prepared by our hospice chefs; we also have dieticians on hand if you need any help or advice.
Can my pets visit me?
Yes. We understand your pet is important to you and welcome them to visit but please discuss this with a member of your nursing team beforehand. While they’re here,we ask that pets are kept under control and that dogs are kept on a lead.
What if I’m not entirely happy?
We hope you’ll never have reason to complain but if there’s something you’re not happy with, please tell us so we can try to put matters right. You can find out more about making a complaint here.