We are committed to providing quality services and are constantly seeking ways to improve the care offered to you, your family, carers and friends. Any suggestions or comments as to how we could improve our services are very welcome.

We collect feedback about experiences through surveys, focus groups, verbal feedback, a feedback box scheme and more. This is to make sure we are providing relevant and quality services for you.

Responses are collated centrally, analysed and action taken where necessary. We publicise follow up actions on our ‘making a difference’ page and on posterboards around the Hospice.

If you would like to submit your thoughts or suggestions on any aspect of our work, please fill in our contact form or alternatively why not use one of our ‘Suggestion Boxes’ found around the Hospice. These are checked regularly and you don’t have to give your name.

Concerns or complaints

If you have any cause for concern or complaint, please don’t hesitate to get in touch.

You can talk to any of our staff about your concern or question and they will try to resolve this for you there and then. If they are not able to do this, they may ask another member of the team to discuss your concern with you.

Our 'How to comment or complain' leaflet details how to get in contact with us, so we can take your matter forward.