Patient Experience Volunteer

Patient Experience Volunteer

Department: IPU

Location: IPU

Time Requirement:  1-2 hours am/pm

DBS Check needed? Yes

Age Requirements: From 18 years old plus

Role Summary: To volunteer as part of our multidisciplinary team to support effective clinical care by helping capture patient experience of our care to see what we are doing well and how we can improve.  Within this is supporting our patients to live the experience

Key Responsibilities

• Liaise with Senior nurse on duty to identify patients suitable to complete patient experience survey
• To assist in completion of patient experience survey using an iPad to capture feedback from patients/relatives in IPU
• Ability to use iPad, mobile phone and touchscreens effectively and independently
• To feedback to senior nurse any follow up needed from patient experience
  
  

Personal qualities:

• Good communication and listening skills
• Have the ability to tactfully communicate any feedback that requires immediate attention
• Good judgement skills
• Friendly, approachable
• Emotionally resilient
• Able to work independently after the initial training period
• Respect others and respect confidentiality
• Reliable and trustworthy
• Diplomatic and sensitive
• Compassionate
• Computer literate

Training requirements:

As a Patient Experience volunteer you will complete the following training:

Teesside Hospice mandatory training

Volunteer induction training

Any other training identified as appropriate to the role

Support and supervision:

Your first line of support and for any enquiries will be Line Manager to support you in your role as well as the senior nurse on duty.

Communications:

The line manager will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.

You will be provided with a Teesside Hospice volunteer badge

Benefits:

• 20% discount off purchases made in our shops.
• Opportunities for training and personal development
• Reimbursement of reasonable travel expenses
• Provided lunch if you volunteer for more than 5 hours per day
• Access to discounts with other retailers and companies
• 10% discount in the Northgate Tea Rooms.

If you're friendly, reliable, and eager to contribute to our cause, we'd love to have you join our team!

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.