Helping Hand Volunteer

Helping Hand Volunteer

Department: IPU

Location: IPU

Time Requirement:  1-2 hours am/pm

DBS Check needed? Yes

Age Requirements: From 18 years old plus

Role Summary: To volunteer as part of our multidisciplinary team to support effective clinical care by helping enhance, patients’ nutritional needs through the provision of daily snacks & drinks mid morning and mid afternoon

Key Responsibilities

• Support patients with their fluid intake by offering hot/cold drinks
• Refresh patients water jugs
• Record on patients charts if any drinks taken or declined
• Refresh patients water jugs  
• Support patients to keep in touch with their relatives/ friends using email, mobile phone or text if unable to independently
• Assist patients to write letters to loved ones or read letters received to patients
• Be a listening ear/ sitting, talking or listening patients may want to tell you their story
• Assist the patient to reminisce about past life events
• Read the news/ pages of a book
• Support patients with hobbies that they wish to pursue e.g. artwork, jigsaws, puzzles.
  
  

Personal qualities: 

• Maintain confidentiality
• Compassion and empathy
• Tact and sensitivity
• Excellent communication skills
• Ability to work alone and as part of team
• Good attention to detail
• Polite and approachable
• Professional approach
  
  

Training requirements:

As a Helping Hand Volunteer you will complete the following training:

• Teesside Hospice mandatory training
• Volunteer induction training
• Any other training identified as appropriate to the role
  
  

Support and supervision:

Your first line of support and for any enquiries will be Line Manager to support you in your role and the senior nurse on duty.

Communications:

The line manager will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.

You will be provided with a Teesside Hospice volunteer badge.

Benefits:

• 20% discount off purchases made in our shops.
• Opportunities for training and personal development
• Reimbursement of reasonable travel expenses
• Provided lunch if you volunteer for more than 5 hours per day
• Access to discounts with other retailers and companies
• 10% discount in the Northgate Tea Rooms.
  
  

If you're friendly, reliable, and eager to contribute to our cause, we'd love to have you join our team!

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.