Volunteer Retail Assistant

Accountability: Deputy Head of Retail and Head of Retail  

Location: Various across Teesside – Acklam, Coulby Newham, Guisborough, Marske, Redcar, Skelton, Stokesley,  Linthorpe Road, Saltburn, Great Ayton, Thornaby and Yarm.

Time Commitment: Our shops are generally open from 9am to 4.30pm Monday to Saturday. Time commitment and availability can be discussed and agreed with the Shop Manager. Where possible, we ask that all volunteers commit to a minimum of two hours per week.

DBS Check needed? No

Age Requirements: From 14 years old plus

About us:

We were founded by the voluntary action of local people and will always be here for our community. We understand what is important to them, our community and its culture so are incredibly well placed to offer highly personalised levels of care to those requiring our support.

Everyone gets treated as an individual, whether its physical, mental or emotional support they need from us. We support people to stay as independent as possible, for as long as possible. Without volunteer support we could not raise the money we need or deliver the services we provide.

Want to make a real difference? Become a Volunteer Retail Assistants in one of our shops!

The volunteer role will assist in the day to day running of the Teesside Hospice Shops, with the purpose of maximising sales and profitability.

There are a number of different roles in each of our charity shops. You may prefer to concentrate on one aspect of the shop or you might rather have some variety during your shift. The Shop Manager will discuss this with you and provide training and support.

Retail Assistant volunteers will:

• Assist and serve customers, providing a high standard of customer service.
• Help promote Gift Aiding of donated goods with shop donors.
• Help with stock processing, including sorting, steaming, hanging and pricing of donated goods
• Carry out cash handling tasks and use of the cash tills.
• Actively sell Hospice lottery/lucky dip tickets when on the till
• Carry out general shop floor duties to ensure the shop is kept clean and tidy
• Be able to work independently and as part of a team.
• Act as an ambassador for Teesside Hospice and promote the service.

The above list is not exhaustive, and volunteers may be asked to take on other tasks to support and assist the smooth running of the Shop.

Personal qualities:

• Great team player
• Attention to detail
• Passionate about making a difference
• Keen to help with the day to day running of the shop
• Friendly and professional approach

Benefits for you:

• Opportunity to build your confidence and customer service skills by working in a lively environment where you can engage with the public.
• Support a great cause and make a difference to the lives of people within the community.
• Receive 10% discount off purchases made in our shops from donated goods.

Training provided:

During your induction we will provide you with the training and information required to perform your role which will be delivered in a number of different methods:

• Group induction
• On the job training
• Ongoing support, training and development opportunities
• Attendance at annual volunteer meetings
• Specific relevant training – Health and Safety, Safeguarding etc.

You will be supported by the Shop Manager, Deputy Head of Retail and HR Assistant – Volunteers.

Dress Code:

Teesside Hospice volunteer badge (provided) must be worn at all times

Dress code is appropriate to the role being delivered, reflecting the professional image of the Hospice.