Coronavirus: Your FAQs

Date Published: 3rd April 2020

We know there are lots of questions surrounding Coronavirus at the moment, so we have prepared this guide to answer your queries. 

We want to do all that we can to continue supporting patients and families who need us. Everyone at our hospice is committed to contributing to the local and national effort to minimise the impact of Coronavirus. We are following the guidance provided by the government and NHS England, to protect our patients, staff and volunteers.


What is Coronavirus (COVID-19)?

Coronavirus is the name given to a large group of different types of viruses that cause respiratory symptoms, ranging from mild to severe symptoms. This new virus was first discovered last year and was named 2019 Novel Coronavirus or COVID-19 for short.

Is Teesside Hospice still open to visitors?

We are asking 1 key identified visitor (the same person, on every visit) to visit loved ones. Unfortunately at this time, we can't have children visiting or accessing our grounds. We are also asking for you to keep your visit to less than 1 hour per day. 

Please call in advance to arrange your visit by calling our team on 01642 811061. 

When coming to Teesside Hospice, please don't gather at the entrance, or in the car park, and maintain social distancing (at least 2 meters apart) at all times. Please use the entrance near the nurses station to enter the Inpatient Unit. 

If you are unwell, or have symptoms of high temperate, cough or breathing difficulties please don't visit our hospice. 

All visitors are kindly reminded to use the hand washing facilities before entering the Inpatient Unit.

What is Teesside Hospice doing to help reduce the spread of the virus?

We are following all guidance from NHS, Public Health England and the government. 

We have increased information and instructions for all staff, volunteers and visitors on hand hygiene guidance.

We have made changes to the services we are running at the moment. Full information can be found here

We have closed all 11 of our charity shops.

Our fundraising events are postponed for the foreseeable future. 

What can I do to help reduce the spread of the virus?

There are a small number of critical things we all need to do to help ourselves, our colleagues and those we care for:

Don’t panic. Wash your hands, regularly, for 20 seconds using hot water and soap. This is particularly important after coughing, sneezing and blowing your nose.

Avoid touching eyes, nose and mouth. Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.

If you are worried about yourself or a family member speak to NHS 111. They have phone lines and online resources that will offer reassurance and point you where to go next.

Where can I go for further information?



Public Health England:

Can I still support Teesside Hospice?

Yes, your support is so important to us at this time. 

With an 85% drop in our fundraising income, we really need your help. If you can support us, please give what you can today and donate to our urgent appeal.

Donate today

You can also join our weekly lottery and be in with the chance of winning £1000 each week! Visit our lottery page for full details - good luck!

Thank you.


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