Coronavirus: Hospice Updates

Date Published: 1st April 2020

Last updated: Wednesday 1st April

How we are responding to Coronavirus (COVID-19)

We want to do all that we can to continue supporting patients and families who need us. Everyone at our hospice is committed to contributing to the local and national effort to minimise the impact of Coronavirus. We are following the guidance provided by the government and NHS England.

Our focus remains on the safety and well-being of our patients, staff, volunteers and supporters, whilst continuing to provide vital services to local people who have a terminal illness.

Here are our latest updates on how we are responding to Coronavirus (COVID-19). 

Changes to our services

Our Day Hospice, including Drop-In, Complementary Therapy and any other face to face support is closed for the foreseeable future. If you require support please give us a call on 01642 811060 and we will be happy to help you.

Our counselling service is providing essential support remotely, and we have measures in place to deliver telephone advice. 

Our Lymphoedema clinic is closed. At this time, we aren't offering clinic or home appointments. If you require support please give us a call on 01642 811060. We are also sending out self care information to patients. 

Visitors

We understand that this is a difficult time for families who have loved ones staying with us, but we are bringing in these changes to protect our patients, staff and other visitors.

We are asking 1 key identified visitor (the same person, on every visit) to visit loved ones. Unfortunately at this time, we can't have children visiting or accessing our grounds. We are also asking for you to keep your visit to less than 1 hour per day. 

Please call in advance to arrange your visit by calling our team on 01642 811061. 

When coming to Teesside Hospice, please don't gather at the entrance, or in the car park, and maintain social distancing (at least 2 meters apart) at all times. Please use the entrance near the nurses station to enter the Inpatient Unit. 

If you are unwell, or have symptoms of high temperate, cough or breathing difficulties please don't visit our hospice. 

All visitors are kindly reminded to use the hand washing facilities before entering the Inpatient Unit.

Fundraising

Our 11 charity shops, including our collection and delivery service, are now closed. We kindly ask that the public do not leave donations outside of any our shops please.

Our fundraising events and activities have been cancelled or postponed for the foreseeable future. 

We are running our weekly lottery. The continued support of our lottery members is more important than ever. Thank you. Our cash collectors are not currently calling door-to-door for the safety of both our players and staff. We would be extremely grateful if you could continue to support us by carrying on making your lottery payments, by Direct Debit or cheque. Give us a call on 01642 811142 and we will arrange an alternative method of payment. 

With an 85% drop in our fundraising income, we really need your help. If you can support us, please give what you can today. Thank you.

Donate today


We will of course, constantly review these changes and keep you updated. Please keep checking this page for the latest information. 

Thank you for your understanding.

FAQ’s

What is Coronavirus (COVID-19)?

Coronavirus is the name given to a large group of different types of viruses that cause respiratory symptoms, ranging from mild to severe symptoms. This new virus was first discovered last year and was named 2019 Novel Coronavirus or COVID-19 for short.

Is Teesside Hospice still open to visitors?

We are asking 1 key identified visitor (the same person, on every visit) to visit loved ones. Unfortunately at this time, we can't have children visiting or accessing our grounds. We are also asking for you to keep your visit to less than 1 hour per day. 

Please call in advance to arrange your visit by calling our team on 01642 811061. 

When coming to Teesside Hospice, please don't gather at the entrance, or in the car park, and maintain social distancing (at least 2 meters apart) at all times. Please use the entrance near the nurses station to enter the Inpatient Unit. 

If you are unwell, or have symptoms of high temperate, cough or breathing difficulties please don't visit our hospice. 

All visitors are kindly reminded to use the hand washing facilities before entering the Inpatient Unit.

What is Teesside Hospice doing to help reduce the spread of the virus?

We are following all guidance from NHS, Public Health England and the government. 

We have increased information and instructions for all staff, volunteers and visitors on hand hygiene guidance.

We have made changes to the services we are running at the moment. Full information can be found here

We have closed all 11 of our charity shops.

Our fundraising events are postponed for the foreseeable future. 

What can I do to help reduce the spread of the virus?

There are a small number of critical things we all need to do to help ourselves, our colleagues and those we care for:

Don’t panic. Wash your hands, regularly, for 20 seconds using hot water and soap. This is particularly important after coughing, sneezing and blowing your nose.

Avoid touching eyes, nose and mouth. Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.

If you are worried about yourself or a family member speak to NHS 111. They have phone lines and online resources that will offer reassurance and point you where to go next.

Where can I go for further information?

NHS UK: www.nhs.uk/conditions/coronavirus-covid-19/

GOV UK:   https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Public Health England:   https://publichealthmatters.blog.gov.uk/2020/01/23/wuhan-novel-coronavirus-what-you-need-to-know/

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