We would love to hear from you


If you have accessed any of our services and so we can continuously improve the vital services we offer for others who may need them in the future, whether this is a positive experience or something you believe we could improve we would love to hear from you.

 

Feedback Questionnaire

 

You can view our comments questionnaire here

Alternatively, you can write to us at
1 Northgate Road
Linthorpe 
Middlesbrough
TS5 5NQ

 

Complaints


At Teesside Hospice we strive to provide the best service to our patients, their carers, our donors and our supporters. If we do not meet your expectations, please let us know so we can make amends, if possible and improve our services.


There are a number of ways you can complain. 

 

  • By filling out our online form here
  • By email to Complaints@TeessideHospice.co.uk
  • By post, sending to the attention of CEO, 1 Northgate Road, Middlesbrough, TS5 5NW. Please mark as Private & Confidential
  • By phone, calling 01642 811060


In your complaint, please try to provide as much detail as possible so we can investigate thoroughly. 


If you require help in completing the form, please contact the People & Governance team via HRenquires@teessidehospice.co.uk. You can also ask third party organisations like the Citizens Advice, the Patients Association or the Care Quality Commission to help you.


You will receive an acknowledgement of your complaint within 3 working days of submission.