Access to records

Under the Data Protection Act 1998, all patients have the right to see and receive a copy of information we hold about them in their health record.

If you’d like to access your health records or personal data held by Teesside Hospice, you must do so in writing.

A formal process – outlined in our Record Management Policy – is then followed. Under the Data Protection Act, requests for access to records should be met within 40 days. However, as per our policy, we aim to respond within 20 days. 

Your information - what you need to know

Your information is stored at Teesside Hospice on a secure computer system called SystmOne, this is also used by many other professionals which may be involved in your care, e.g. GP’s, District Nurses, Community Palliative Care teams. The sharing of this information means that everyone caring for you is fully informed about your medical history, including medication and allergies, it improves communication and the co-ordination of services/care based on your individual needs.

When you attend the hospice you will be asked for your consent to share information In/Out of Teesside Hospice.

Sharing in

Do you consent for Teesside Hospice to view information recorded by other SystmOne services such as GP’s, District Nurses, community & hospital palliative care teams involved in your care?

Sharing out

Do you consent for your information recorded at Teesside Hospice to be seen by other SystmOne services involved in your care?


You can also request for individual entries on your electronic record to be marked as ‘private’. These will not be visible to any other services involved in your care even if you have given consent for them to see your information.

Your Rights

You have a right to:

  1. Object to sharing your information with us
  2. Object to us sharing your information with another organisation
  3. Ask us to correct any information we hold about you which you have found to be incorrect
  4. Ask us for a copy of the information we hold about you (please note a fee for this may apply)

 If you would like more information or have any concerns about your information, please discuss this with a member of the clinical team.


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